Return Policy | Sister Golden
We try our absolute best to ensure that the product images used on our site flawlessly depict the colors and nuances in each original art piece. However, computer monitors and lighting vary, and we cannot guarantee that the images on your screen are a perfect portrayal of the real thing.
Orders are shipped via USPS within days of placing an order*. Rates are based on size, weight and destination of package.
*Art & photography prints are made-to-order and may take up to 12 days to process before shipping.
All orders shipped to a Illinois address are subject to a sales, county and municipal tax.
Sister Golden is not responsible for any lost or stolen packages/items. All orders are sent USPS with tracking, unless otherwise noted. After the package is picked up at our studio, tracking is the responsibility of the purchaser.
International orders are shipped via USPS First-Class Package International Service from the United States. This shipping method usually takes 7-10 days*.
*International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by sistergolden.com. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
In some cases, a restocking fee of 15% will charged.
Email firstname.lastname@example.org for return address and more detailed instructions.
Returns are accepted within 15 days of the shipment date for a full refund less the original shipping cost*. The return shipping cost is the responsibility of the customer.
To be eligible for a refund, the item(s) must be returned unused in its original packaging and in the same great condition it left our studio in. The original invoice must also be included with the returned item(s).
For an item(s) over $75 in value, shipping insurance is recommended. We don’t guarantee that we will receive your returned item(s).
Upon receipt and approval of the return, a refund will be processed, and a credit will be applied via the original method of payment.
*Non-returnable items include:
Art prints (including calendars, notebooks & cards)
We do our very best to ensure sturdy, safe packaging of all of our pieces, but in the unfortunate case of a broken or damaged good, a clear photo of the damaged good must be sent via email (email@example.com) within 3 days of receipt. Instructions for return or exchange of the damaged good will be provided in a reply email.
We offer store credit within 7 days of purchase for items not including original artwork, art prints (including calendars, cards & notebooks), photography prints, potted planters, etc. Please see Brooke or Vicki in store for more details.
Sister Golden has the right to deny a return at any time. The Return Policy is subject to change at any time without notice.