Shipping Policy | Sister Golden
INCLIMATE WEATHER WARNING [Posted 1/28/19]:
Due to the current winter storm warning in parts of the Midwest, there may be a short delay in order processing and shipping times. Thank you for your patience! Stay warm!
All shipping promos are not valid on previous purchases and they are subject to change at any time.
Most orders are shipped via USPS, UPS, or Fedex within 1-5 days of placing an order, unless otherwise notified. Orders are shipped from Wisconsin and rates are based on size, weight and destination of package.
Orders containing art prints of any kind may take up to 15 days to process and ship, as most are printed-to-order.
All orders shipped to a Wisconsin address are subject to a sales, county and municipal tax.
Sister Golden is not responsible for any lost or stolen packages/items. All orders are sent with tracking, unless otherwise noted. After the package has left our location, tracking is the responsibility of the purchaser.
All shipping promos are only valid within the U.S. and are not valid on orders shipping outside the U.S.
International orders are shipped via USPS First-Class Package International or USPS Priority International (depending on weight and size) from the United States. This shipping method usually takes 7-10 days*.
*International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by sistergolden.com. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Any packages not claimed by the recipient and/or returned to the sender (Sister Golden) for any reason will be subject to a re-shipment fee if the recipient chooses to have the packaged reshipped. If the recipient foregoes having the package reshipped, AND all pieces in the package are in their original condition, a refund or store credit minus the original shipping charge can be granted.
For specific questions or shipping requests, please contact us at email@example.com, or 920-868-3046. We're happy to help!